HGBPlus - Refund Policy

Last Revised: 10-08-2023

Products purchased from HGBPlus may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by hgbplus in accordance with the terms and conditions of the applicable product or service agreement (see here).

"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with hgbplus's customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

INDIAN CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY HGBPLUS MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION.

GLOBAL CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE "PRODUCTS WITH SPECIAL REFUND TERMS", WHERE FULL OR PARTIAL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

Standard Refund Terms

Annual Plans    -  Within 7 days of the date of the transaction.

Monthly Plans   -  Within 48 hours of the date of the transaction

.

*Monthly Plans include all plans with less than a 1-year term (e.g., 3 mos, 6 mos., 9 mos., etc.)

Note: Security products with remediation service cannot be refunded once a cleanup request has been submitted._

Products with Special Refund Terms

Ad Spend

For Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Domain Name Registrations/Renewals

Standard Terms

• New Registration: 5 Days (120 Hours)
• Auto-Renewal (one-year): 45 Days (1080 hours)
• Auto-Renewal (multiple-year): 5 Days (120 Hours)
• Manual Renewal: 5 days (120 Hours)

SAAS Cloud business application subscription & Software License key

If an Subscription or license key is activated in account,then it is non-refundable (if not yet performed, eligible for a refund within 7 days of the date of the transaction as per the refund policy of the manufacture).

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

HGBPlus IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

• Annual Subscriptions: Non-refundable
• Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on hgbplus’s website and is not subject to any promotion, discount, or other reduction in price).

Services

Website & Development Services: 

• Build Fee: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review. Non-refundable once first revision is completed or after 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 90 days from the date of the transaction and will not be eligible for a refund thereafter.
• Hosting: Eligible for a refund as defined in the "Standard Refund Terms" stated above.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered or within 30 days of the date of the transaction.

Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Website Care and Marketing Services: If you purchase Website Care or Marketing Services and the plan has been used during the billing period, your subscription is non-refundable.

Marketing Services Premium: Marketing Services that are included in a bundle with Website Design Services will be closed and ineligible for a refund after 6 weeks of no customer contact.

Usage of Website Care and Marketing Services is either defined by hgbplus completing 1 or more requests or, in the event plan is bundled with a Website Design Service, the site design is delivered.

If no usage of the Website Care or Marketing Services plan has occurred, you are eligible for a refund as defined in the “Standard Refund Terms” stated above.

Website Security

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

Products Eligible for Refunds as per the Reseller TOC & Manufacture Refund Policy  (see here).

• Godady Products
• Bitrix24 Cloud hosted Subscription & On-premise license
• Onlyoffice Enterpise Workspace Docspace Product
• Creatio Cloud hosted Subscription
• Cloud Servers
• GoDaddy Academy
• Premium Domain Names
• Transfers (if successful)

Refund Turnaround Time

Upon approval of the refund as per our standard terms, the refund will be processed and credited to your bank account or credit card within 7 days for transaction amounts below Rs 10,000 or $499, and within 15 days for amounts exceeding Rs 10,000 or $499.

hgbplus Confidencial

Not for Distribution